The Atlanta German Language Meetup Group Message Board › Job Posting - Full Time German Speaking Customer Service Representative

Job Posting - Full Time German Speaking Customer Service Representative

Ben S.
user 94468112
Atlanta, GA
Post #: 12
I'm passing this along from Jay Solomon. See his contact info below.
-Ben

FULL TIME GERMAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Are you personable, high energy and not easily phased by the occasional Grumpy Gus or Moody Mary?
Do you enjoy learning, working on a small team and being awesome pretty much daily?
Can you accommodate a flexible work schedule that includes some evenings, some mornings and Sundays?
Are you fluent in multiple languages, including English and German?

If you answered "mostly, yes, mostly, definitely" then this may be the right job for you!

ABOUT OUR COMPANY

As the world's leading developer, manufacturer and retailer of seat belt extenders, we represent five brands on five market-specific websites and upwards of 20 additional online retail channels. Our growth rate, rapid international expansion, bi-continental warehouses, and brand strength in dozens of countries have us poised for many years of growth and customer satisfaction. Our worldwide customer base includes the following market segments: plus-sized people, the elderly, the mobility impaired, parents with children in booster seats and others. Our goal is to buckle the world up safely as we develop, innovate and distribute the widest variety of high quality seat belt extenders - and we are well on our way.

POSITION DETAILS

We are looking for someone to join our customer service team full time. This position is about hands on customer service: answering phones, replying to emails, engaging on live chat. But it's much more than that.

Our customer service team is at the forefront of product innovation, testing theories, tracking and parsing the information that will let us sell more seat belt extenders, and all while learning about our customers' needs, communicating them and developing products that solve their problems.

Customer service here is not seas of tiny cubes, flashing phone lights and closely monitored metrics designed to get you off the phone and onto the next call. It's innovation, attention to detail, an intimate team with a lot of autonomy and day after day of being proud of what you've accomplished - not just handled.

The opportunity for growth here is key. We are growing, and we expect our customer service representatives to grow, too. You will acquire new skill sets related to technology, critical thinking, project management, and more. We do not want robots - we want people who strive to learn and grow.

Crucial Characteristics of the Right Candidate:
* Angelically patient
* Delightfully friendly
* Remarkably organized
* Disturbingly detail-oriented
* Foreign language fluency
* Eloquent, clear and straightforward in thought and speech (able to explain difficult concepts or ideas to those who may not otherwise understand them and all with consistently correct grammar and diction)

While previous customer service experience is a plus, it isn't necessary. We’re primarily interested in someone being smart, delightful, a fast learner and motivated. Our offices are located in Norcross, GA (5-7 minutes northeast of I-285).

OTHER USEFUL INFORMATION

Hours:
- 9-5 on Sunday
- A few afternoon/evening shifts a week (typical hours are 12 pm - 8 pm)
- A few morning/afternoon shifts a week (typical hours are 9 am - 5 pm)
- A day or two off each week
- Schedule subject to change as our department needs evolve

If you think you can enhance our team by becoming its newest member, please reply to jay@getextenders.com with the following:
- a resume
- a cover letter that highlights your linguistic capabilities and anything else you find important about your application
Powered by mvnForum

People in this
Meetup are also in:

Sign up

Meetup members, Log in

By clicking "Sign up" or "Sign up using Facebook", you confirm that you accept our Terms of Service & Privacy Policy