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Momocho

From: Jill
Sent on: Saturday, April 3, 2010 1:48 AM
Hi everyone,

I commented on the Momocho meetup page that I was charged a 20% gratuity and was unaware of it, adding another gratuity to my bill. I wrote Eric, the owner, and just received the following reply. If this is true I am mortified about the group's behavior. I will own the fact that I didn't do a good job making the reservation, but removing a reserved sign in order to sit down and not tipping the servers at all is not good! I really hope I don't hear feedback like this in the future, because it makes me not want to organize things since I am the face of the group. Please tip your servers and be understanding that if a restaurant is booked out and cannot accommodate us we cannot just grab tables at will. If we respect the restaurants and bars we visit they will respect us. I certainly don't want our group to get a bad reputation. Thanks.

Sincerely,
Jill

Eric's reply:
jill - sorry for the gratuity problem. the staff usually makes guests aware
of any added gratuities. however, there are some issues you should be made
aware of since you were the organizer of the event...
1. you left a "reservation" on the voice mail with no contact name or phone
number and i was still able to accomodate your party
2. its stated on the menu we add 20% gratuity to large parties
3. one of your guests left a 15 cent tip on a $40 tab, another left $1 on $30
tab and 2 others didn't tip at all
4. i received a call from one of your guests disputing a portion of their
bill because they didn't know how much the tequila cost at the time so they
wanted a refund
5. finally, 3 gentlemen asked for a table but we weren't able to at the time
so they removed the reserved sign from a table and brought over food and
drinks and sat there. i had to apologize to the waiting couple and buy them
drinks for waiting

i feel we did everything we could to take great care of your guests. on
behalf of the staff and momocho i dont feel like just reimbursing you is fair
without notifying you on how your guests acted towards us. i can refund the
$6. please contact me after the holiday
eric

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