Name: True cost of delivering anxiety to customers & Great CX: 3 Guiding Principals
Start: 2016-06-15T18:00:00+10:00
End: 2016-06-15T21:00:00+10:00
Location: Anchor HQ

Format:

6.00pm: Doors Open

6.00-6.25pm: Drinks & networking

6.25-6:30pm: Introduction

6.30-6:55pm: Talk from Will On from Shippit

6:55-7:00pm: Q&A

7:00-7:25: Talk from Rohan Lock from Dotmailer

7:25pm-7:30pm: Q&A

7:30pm-8:30pm: Pizza, drinks & networking

There will be no costs in attending this meetup but please only RSVP if you are sure you can come to assure we can cater appropriately.

About the speaker

Will On is the Co-Founder & Director of fast-growing shipping platform Shippit.com and leads the business’ strategy and operations. Having spent a decade working for the world’s leading consulting businesses (Deloitte and PwC), Will has vast experience in delivering complex business transformation programmes for CBA, NAB and Barclays. Now running programs to implement Shippit at Harvey Norman, Glue Store, Topshop/Topman and The Academy Brand. Outside of work, Will is a big fan of bold red wine and an avid sports nut.

Rohan Lock

Regional Director - APAC - Dotmailer

Rohan has over 10 years’ experience helping ecommerce brands optimize their digital marketing. After heading up dotmailer sales and account management and subsequently as group sales director based in the UK, Rohan, a dotmailer veteran, has recently moved back to Melbourne as a means to develop the brands presence in Asia-Pacific. Now as dotmailer’s regional director, Rohan works with local integration and agency partners, aswell as key global relationships and integrations, including Magento, Salesforce and Microsoft Dynamics, to bring dotmailers technology offering to local organisations.

Great CX: 3 Guiding Principals

Customer experience is already a key differentiator, however by 2020 it is predicted CX will overtake price and product as the key brand differentiator. In this presentation, Rohan will discuss the guiding principles behind great CX, and how email marketing automation can play it’s role at the core.

Key takeaways:
– What is CX?
– Who’s responsible for CX
– How email marketing automation can help
– ROI – Risk of Inaction
– Examples of great CX from global companies

The Sydney Magento Meetup

Bringing Magento fans together. A great way to keep across the happenings of the rapidly evolving Magento ecosystem. If you're a developer, designer, merchant or any other Magento-lover keen for a friendly drink and chat, please come along! At each event we'll have a different topic and presentation - We'll mix up the discussions to keep it interesting for all types. Everyone will be able to ask questions and contribute to the learning and we welcome you to pitch an idea or host a debate about a topic you're passionate about.

What can you expect?

A current, insightful and informative topic every month that matters to the Magento industry. Excellent presenters that are leaders in their field and want to share first hand knowledge. A good representation of both the Business and Technical aspects of our topics. Great networking with your peers in the web and digital industry. Learn something outside your comfort zone or support something that you feel strongly about. Convenient CBD location with beer, wine and pizza provided.

Who comes to the meetups?

eCommerce Entrepreneurs, C level Managers, Digital Managers, eCommerce Managers, Marketing Managers, Technical Managers, Developers, Designers, Sys Admins, Web Hosts, Merchants, SaaS Providers, Tech Startups, Tech Students, System Integrators, Technology Partners, Solution Partners.

Need more information?

To sponsor The Sydney Magento Meetup, speak at an event, or for further information, contact: Kav Badasie P: 02 8296 5152 M: 0499 8888 22 E: kav@anchor.com.au

Getting in:

Access via Castlereagh St doors only. All doors are locked, and we will have someone waiting at the Castlereagh St entrance to let you in. Use the lower lifts only to access level 11 (the upper lifts are for even level floors only).

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The Sydney Magento Meetup

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True cost of delivering anxiety to customers & Great CX: 3 Guiding Principals

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The Sydney Magento Meetup

True cost of delivering anxiety to customers & Great CX: 3 Guiding Principals

The Sydney Magento Meetup

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