Measuring Satisfaction
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Your app or website might be usable. It might be useful. It might even be beautiful. But are your users satisfied? Van Shea Sedita will show us his work on developing the COSILT score ("Chance of Satisfacation If Launched Tomorrow") to tell how satisfied your users really are.
Van Shea Sedita is a Principal UX Designer at Capital One, and teaches UX at NYU.