Mental Model Diagrams

Understanding the mental process and the decision that go around a user experience is important in getting the complete picture of the behaviour of the customer.

Within the analysis space of the UX research is a technique that really does focus on this aspect of understanding the model of how  customers think.

The technique also has the added advantage that it can be used as a validation tool for interactions and information architecture.

There will be a workshop session demonstrating (quickly) how to do a mental model diagram.

Seed Book

Indi Young, Mental Models

Join or login to comment.

  • Ivy C.

    Thanks Sean, for sponsoring the venue. And thanks everyone for making it s lively session. This was the first time I'm seeing mental model in action. For me, it was easy to draw a parallel with diagramming usage patterns and capturing information related to customer journey / customer engagement life-cycle. Very intrigued by the different dimension mental model provides, so I'll definitely get the book for a closer look.

    Thanks very much :)

    June 11, 2013

  • Carl S.

    Interesting topic, interesting people.

    1 · June 11, 2013

  • Greg S.

    Alas - work sabotaged. Look forward to the next one.

    June 10, 2013

  • Sean G.

    Hopefully should be a good workshop like session... with a bit of body storming thrown in for good measure!

    May 15, 2013

    • Gary B.

      Love to know you are getting Body Storming in there.

      May 15, 2013

Our Sponsors

People in this
Meetup are also in:

Create your own Meetup Group

Get started Learn more

I started the group because there wasn't any other type of group like this. I've met some great folks in the group who have become close friends and have also met some amazing business owners.

Bill, started New York City Gay Craft Beer Lovers

Sign up

Meetup members, Log in

By clicking "Sign up" or "Sign up using Facebook", you confirm that you accept our Terms of Service & Privacy Policy