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Context sensitive help for applications

From: user 8.
Sent on: Friday, August 10, 2012 5:25 AM
Hello UX group,
Has anybody designed or come across good context- sensitive help for applications?
This is not a website with multiple pages, instead it is a online application with multiple states.
Think of this as a Visio-like online tool but very technical and you can draw out a diagram.
Furthermore, is it required to navigate within the context sensitive help window?
Any pointers to best practices on context sensitive help, or screenshots is appreciated.
Thanks ahead,
Suman Bhaskara

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