My Sister's Keeper - No Show and Pre-pay Policies

From: Carol
Sent on: Tuesday, June 26, 2012 7:00 AM

Please review and let us know if you have any questions.  Thanks!

 

Good Morning Ladies of MSK!

Thank you for making this a group of warm, wonderful, supportive, fun-loving friends.  It's always a pleasure to share entertainment, potlucks, joy, laughter and tears with all of you.  Our group is so much more than just a "calendar of events."  We've seen so many close friendships develop, so much support given, and so many women grateful for an opportunity to share themselves in a supportive environment.  We've had a lot of laughs, lots of hugs, and enjoyed some good music, hilarious comedy, intense drama (on the stage only, thank goodness!), and look forward to many more years of the same, and we welcome all newcomers (we now have over 700 members!).

We wanted to take this opportunity to clarify our RSVP and "no-show" policies, and remind everyone that in light of the fact that many of our events fill up fast, leaving people on the waiting list, we request that everyone give careful consideration to their RSVPs, and RSVP only when you are ready to commit to attending the event, and not RSVP just to hold a spot when you are really a "maybe" (sometimes people RSVP yes and add a comment "I'm really a maybe" - that's not acceptable - if you want to express interest, put a comment in the comment section that you hope to join - it's helpful to know there's additional interest).  We understand that no one is 100% certain about an event a few weeks into the future, people have lives, plans change, so we're all "maybes" perhaps, and there's no problem with changing your RSVP if you give sufficient notice, but just please be aware of whether there is a waiting list, and if so, be firm in your commitment to attend.

OK, here's the important technical part - although the Meetup website allows you to "cancel" an RSVP even after the event has started, and does not have a feature for "excused absence," those are technical glitches that we have no control over, we can't change their software system to accommodate our no-show policy, but nevertheless, our policy is that you will be considered a "no-show" if a) you RSVP "yes" and don't show up, or b) if you RSVP "yes," then cancel less than 24 hours before the event. It's not acceptable to cancel two hours before the event saying you're too tired, or cancel after the event has already started - it's too late, you've already perhaps prevented a wait list person from attending, and if it's an event requiring cooking or set-up by the hostess, they've already spent the money and done the work to accommodate your attendance.  If there was a problem, such as a traffic accident, or the event description had the wrong directions, or you had to rush your neighbor to the ER, we will be happy to give consideration to not "counting" that no-show, (or at least sympathizing and understanding rather than thinking you were thoughtless), we know s***t happens, but communication is key.   

Also, if the event is a pre-pay event requiring simultaneous payment, PLEASE proceed to Paypal and pay for your ticket, or email the host to advise that you are sending a check.  Again, do not use the "yes" RSVP to hold a spot as a maybe; if you aren't ready to commit by paying for the ticket, then please come back to the website when you are ready to commit.  The organizers advance money out of their pockets to secure good seats, many times at a discount, so please reimburse them and pay for your ticket immediately or contact them regarding alternate arrangements.  There is a way to set it up so that you cannot RSVP unless you pay via Paypal simultaneously (the website forces you over to Paypal, you pay, and only THEN is your "yes" RSVP allowed), but in that case you are charged an additional Paypal fee, and we don't want to do that, because when someone advances for tickets and you are merely reimbursing them, you are not paying for goods or services, so, appropriately, no fee is assessed, so we want to continue to allow you to make the payment separately (who wants to throw away a buck or two every time they pay for a ticket?  not me!).

The good news is the vast majority of our members are diligent about the mechanics of RSVP'ing and paying for events, and an occasional lack of courtesy or failure to read the event instructions or whatever is a minor irritation, but we do take common courtesy seriously, as we are sure you all do, and as you would expect from friends and family, thus this long-winded reminder.

We look forward to seeing all of you soon!

Kim, Michelle, Darcy, Carol and Kay

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