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Re: [opensource-62] PDF curse

From: Dan N.
Sent on: Thursday, May 9, 2013 3:20 PM
Have you looked at the possibility of a corrupted print driver or printer app?

Try taking the spooler out of the equation:
  • 1. Go to printers/devices.  2. Right click printer and select 'Printer Properties'(not 'Properties').  3. Click on 'Advanced' tab.  4. Select 'Print Directly to printer.

See if printing directly brings different results.

It could be something specific to a property generated inside a PDF that is now problematic to the printer as the driver got corrupted or changed.  You know, those properties inside files that are NOT as accessible  as those most people see.

Perhaps, try uninstalling and re installing the driver, make sure you have the latest known good driver/software for the printer.  See if there may be a firmware upgrade for the printer as well.

Dan Nickason    

"There is no such thing as an atheist in a foxhole."


On Thu, May 9, 2013 at 2:33 PM, John Fields <[address removed]> wrote:
Very odd, as acroread uses Adobe's internal convertor, GIMP uses Ghostscript, and the default viewer (Evince) uses poppler.

3 different engines, with 3 different interfaces, giving you the exact same failure?
So root cause asks what are common elements?
Multiple clients, 1 printer queued through one server...

Time to make a test matrix.

On 05/09/[masked]:01 PM, mowgli wrote:
i've never seen this before.  just started happening suddenly.

server w/ cups is ubuntu lucid.  client is too.  printer is dell 1320c network color laser printer. all was fine until last fri.  nothing changed although both are doing nightly apt-get updates.

when a user on the client prints a PDF file, the print dialog always shows 6x as many pages as the PDF.  then fails to print (probably b/c its too much data for print spooler to handle or exceeds some set limit).  so printing a 10 pg document means print dialog shows 60 pages sent & printer never prints any pages.

however all other formats print fine (odt, ods, images, etc).

have tested w/ random PDFs from net, diff apps (acroread, browser plugin for acroread, okular, gimp) ... all same results.

so its not the PDF files themselves.  its not the apps (i think).  its not the hardware (worked fine 2 weeks ago).  where do i hunt?  have you ever even heard of this?

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