Customer Churn? I’m in Sales. What does churn have to do with me?

Anita Toth, Chief Churn Crusher, will be leading this session.

Surprisingly Sales has quite a bit to do with why customers leave. Most people in Sales assume churn is the realm of Customer Success. But that’s wrong. Sales plays a surprising role in customer churn. It’s just not as obvious as it is with Customer Success.

In this presentation, I’ll show you the role Sales plays in churn. I'll show you exactly how Sales increases revenue through customer retention. And I'll highlight the one thing that Sales can teach Customer Success about churn that will even surprise you.

You'll be so energized by the end of this presentation, that you won't even need your morning coffee to get you going.

Bio

Working exclusively with growing B2B SaaS, Anita helps them increase their profits by reducing churn. Using her 14 years of experience as a University Research Coordinator, Anita takes a scientific methodology of inquiry and testing to help her clients achieve the churn they want. She’s devoted to the success of her clients as much as they’re dedicated to the success of their customers.