November Athens Support Driven Meetup @ Epignosis

This time we are going to focus on Customer Success. And we won't forget Support of course.
Let's get together and talk about the challenges we face every day, best practices and lots of networking.
The topics will be announced soon.

• 7:00 - Socializing

• 7:15 - Customer success @ Epignosis eLearning Solutions - a pivotal team that drives customer happiness & retention.
  A presentation of the department's role, responsibilities & KPIs as well as challenges.

Talk by Natalie Petsali, Head of Customer Success @ Epignosis eLearning solutions

• 8:00 - Support Driven Expo Americas in a nutshell
  Takeaways and highlights from our Support Driven Expo experience in Portland -- lectures, workshops and community activities worth sharing

Talk by Jason Kytros - Support and Acceptance Testing Engineer @ SomewhereWarm and Maria Chekimoglou - Support Engineer @ SomewhereWarm

If you need any further information you can contact Georgia Tsiamanta (https://www.linkedin.com/in/gtsiamanta/) or Nancy Dandolos (https://www.linkedin.com/in/nancy-dandolos-73872120/)

• 8:45 - Pizza, beers and networking