Amazon Connect meetup: Optimize Your Contact Center's Sales and Service ROI

Come join us to learn how you can apply winning sales and customer service techniques using Amazon Connect, a disruptive and scalable cloud-based contact center solution.

This meetup is for existing Amazon Connect customers as well as potential new users. Our goal is make this event the start of an official user group.

ABOUT THIS MEETUP
Over the past couple of decades, the standards for acceptable customer service and sales in a contact center have gotten higher and higher, with a number of large companies raising the bar. Many organizations are trying to distinguish themselves from competitors through better customer experiences, and create more of a human connection with customers or prospects, while working within limited budgets.

In these presentations, Perficient (https://www.perficient.com), a systems integrator will cover three customer service improvements you can accomplish quickly with Amazon Connect and AWS, which will show immediate benefits even in a pilot implementation. In our second presentation, VoiceBase (http://voicebase.com), an AI-powered speech analytics provider will review how you can leverage the latest advancements in artificial intelligence in Amazon Connect to train your agents on how to increase sales.

ABOUT AMAZON CONNECT
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon made the decision a decade ago to start building their own customer contact center technology from scratch. They felt that legacy solutions simply could not scale enough for them and they needed a solution that would deliver unmatched customer service across the globe. Today, Amazon offers its new technology to customers as part of the AWS service, with all the flexibility, simplicity, and reliability afforded by the cloud.

AGENDA
5:30 - 6:30pm: Check-in, registration and networking
6:30 - 6:50pm: 3 Quick Customer Service Wins Using Amazon Connect (20 mins)
6:55 - 7:15pm: AI-Powered Speech Analytics: The Path To Increasing Sales (20 mins)
7:15 - 7:30pm: Q&A
7:30 - 8:30pm: Networking continued

SPEAKERS
Moderator: Lindsey Doub - Business Development Executive at Perficient
Perficient: Michael Greenlee, Director - Customer Care Practice
VoiceBase: Dan Raasch, Senior Solutions Architect - VoiceBase

***Please RSVP to join us for cocktails, hor d’oeuvres, to learn about Amazon Connect and network with your peers in the Chicago area. Tickets will be flying fast!