Purpose:To provide a forum for users to discuss Amazon Web Services, share best practices, and network with other businesses within the Phoenix metro area.
Who Should Join: Anyone interested in AWS, Cloud Computing Discussions & Networking.
Amazon Web Services AWS offers a complete set of infrastructure that enables you to run virtually everything in the cloud: from enterprise applications and big data projects to social games and mobile apps. Join us in discussing the latest in Cloud Technology and network with experts in the field.
Join us on September 26th for another AWS Phoenix Meet-Up! This event will focus on an AWS Security. Security of assets in your Cloud infrastructure is a fundamental goal of every organization. With the AWS Cloud, you gain the flexibility to achieve your Security goals due to integrated services. In this session, we will discuss the AWS Security Fundamentals, best practices around Infrastructure Security and use-cases around Security Automation in the AWS Cloud.
About the Speaker: Fatima Ahmed is a Specialist Technical Account Manager (STAM) for Security at Amazon Web Services. A majority of her daily activities include improving the Operational experience for Security in the AWS Cloud for customers. She has worked in more than 5 countries having a wide range of experience working in multi-cultural environments. When she is not working, she is travelling in some part of the world or solving puzzles.
(Registration Through Link Required)
Amazon Connect is a pay-as-you-need, cloud-based contact center delivering better customer service at a lower cost.
Scalable and Elastic
AI-Enabled: Translation, Trascription, Sentimental Analysis
The goal of this course is to provide you with a thorough understanding of core concepts related to the provisioning, configuration, and management of Amazon Connect.
During this course, you’ll also receive general knowledge of various AWS services leveraged by Amazon Connect as well as general knowledge of available integration methods to CRM, WFM, building Chatbot and execution of Lambda functions to create call-flow integrations.
The course is designed as a 2-day hands on lab in which participants will enable flows within Amazon Connect to deliver a specific service or as a platform to build a complete contact center solution.
COST: No Charge – The cost for the workshop is being covered by AWS, Lightstream, and ISV partners.
UPCOMING DATES AND LOCATIONS:
October 15 & 16, 2019 Tempe, AZ Amazon Office
Ideal participants will be in 0-3 months of exposure to Amazon Connect.
Subject matter will be relevant to those in the contact center industry responsible for the configuration/management of M3/IVR, ACD, PBX, Natural Language Understanding (NLU)/Automatic Speech Recognition (ASR), Reporting/Analytics, WFM/WFO, call recording, sentiment detection, and desktop/dashboard GUI designs.
Previous experience with AWS and scripting/development is beneficial, but not required.