Name: Repurposing “Empathy Maps” as preparation for challenging conversations
Start: 2020-03-10T18:30:00Z
End: 2020-03-10T20:30:00Z
Location: 2 Venture Rd

Long-time ASC member Spencer Turner steps to the front of the room for this months session:

Having challenging conversations is hard.

Any conversation where you’re hoping to change someone’s attitudes, approaches or behaviours will probably feel difficult. Seeing the other person’s point of view, helping them see yours and finding something you can both align around is the ideal outcome.

An insight into what shapes the person (or people) we need to have the conversation with views and attitudes can help us create and navigate these conversations better, developing alignment and understanding rather than animosity or mistrust.

• Maybe you need to persuade a stakeholder that the feature they want isn’t the most important thing to work on right now.
• Maybe you’d like to try a new technology but are meeting resistance in your team (or organisation).
• Maybe you’ve got an idea for a new product or service and would like to get buy-in to experiment with your idea.

By taking a different lens on “Empathy Maps” from the UX world, we can utilise them as a thinking tool to prepare for these conversations.

Full credit: This re-purposing of Empathy Maps is a was conceived by Rachel Davies a few years ago.

Steven Mackenzie

Spencer Turner

Agile South Coast in Southampton

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Repurposing “Empathy Maps” as preparation for challenging conversations

2 Venture Rd

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Agile South Coast in Southampton

Repurposing “Empathy Maps” as preparation for challenging conversations

Agile South Coast in Southampton

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