Join our 4th Support Driven Athens Meetup @ Signal Ocean

Join our meetup this Thursday, February 21st, 2019!

Agenda:

• 7:00 - Socializing

• 7:15 - Support Driven Community News

• 7:30 - "Support KPIs: A startup's primer" by George Psistakis, Co-Founder at Blendo.co.

How Blendo migrated from Intercom to Zendesk to scale-up support and identify KPIs that matter.

• 8:15 - "Say what?" by Nancy Dandolos, Customer Success Officer at Signal Ocean.

Everybody starts off with the best intentions but it can be very easy to lapse into cliched responses that make you sound fake or inauthentic. We'll get down to the essence of language with real-life examples of how brands use tone of voice.

• 9:00 - Pizza and beers

If you need any further information you can contact Georgia Tsiamanta (https://www.linkedin.com/in/gtsiamanta/) or Nancy Dandolos (https://www.linkedin.com/in/nancy-dandolos-73872120/)