Voice Teaming with Emerging Technology & New Ideas in Conversation Design

As with voice and conversational, design context is key and this event theme is putting voice into context.

See the combined strength of conversational AI, emotional AI, augmented intelligence, behavioral biometrics, computer vision, ML, data analytics, AR/VR, tonal & gesture intelligence and more.

Learn how speech to intent and customized models can greatly improve personalization and accuracy and how persona, prompts, conversation flow, and training data are deeply interconnected.

We finish off with some quick tips on successful voice skill development.

Event Schedule (EDT Timezone):
11:45 AM Getting settled and introductions/networking
11:55 AM Welcome back and kickoff!
12:00 PM Lance Moncrieffe, CXO Experience AI
12:25 PM Frank Schneider, CEO
12:50 PM Rebecca Evanhoe, Designer, Author, and Asst. Professor
1:00 PM Vishnu Saran, Founder

Talk 1 - Lance Moncrieffe, CXO Experience AI, Cognizant

In this confluence of emerging AI capabilities, conversational AI has become a fellow enabler of incredibly transformative AI experiences for people and the connected spaces and products that surround them.

This talk will explore two main columns of AI experiences: Customer & Workforce AI Experiences, and Ambient Intelligence AI Experiences — made possible by the combined strength of conversational AI, emotional AI, augmented intelligence, behavioral biometrics, computer vision, ML, data analytics, AR/VR, tonal & gesture intelligence & more.

Talk 2 - Frank Schneider, CEO, Speakeasy AI

We speak differently than we type, so how can we alleviate some of the obstacles of AI training and improvement?

AI orchestration with speech-to-intent can allow for the removal of silos across automation and human conversations to unlock efficiencies and custom learning models for voice AI.

Talk 3 - Rebecca Evanhoe, Designer, Author, and Asst. Professor of
Conversational UX Design at Pratt

The pillars of conversation design (persona, prompts, conversation flow, and training data) are deeply interconnected; when you adjust one, you adjust them all.

Optimizing training data has a huge impact on the user's experience, and conversation designers can help curate it for better results.

Talk 4 - Vishnu Saran, Founder, VoiceQube, Inc.

This lightning talk outlines 5 novel best practices that make any voice application stand out from the clutter.

Bios

Lance Moncrieffe is the Chief Experience Officer and Global Leader for the Experience AI practice within Artificial Intelligence & Analytics at Cognizant. He has led customer centric strategies and experience engagements for over 20 years, and today he leads a team that humanizes Data and Intelligence into ambient AI customer experiences.

Lance's global efforts focus on Conversational AI, Smart Spaces & Things, Augmented Intelligence, Behavioral Biometrics, Emotional AI, AR/VR, Computer Vision, Edge Applications, Embedded Intelligence and Agentless Self Service.

Speakeasy AI's CEO is Frank Schneider, formerly an officer and VP of Sales, Marketing and Customer Success at Creative Virtual USA. During Schneider's tenure, Creative Virtual USA grew revenue over 300% and became the leader in Fortune 500 enterprise virtual assistant deployments. In his current role at Speakeasy AI, he and his team are on a mission to help businesses to leverage AI to listen to their customers and build better voice experiences.

Rebecca Evanhoe is a conversation designer, creating products that you talk to since 2011. Her book about conversation design, co-authored with Diana Deibel, will be published in 2021 by Rosenfeld Media. She teaches conversation design as a visiting assistant professor at Pratt Institute.

Vishnu Saran is the founder of VoiceQube, a leading voice technology company in US and India. He's an international keynote speaker who dabbles with the idea of how voice and human computer interfaces can change the world for better. He's currently building StoryQube, which is the "Netflix" for voice devices.