This group is for people interested in learning more about developing great experiences for their customers, improving the design of their services or products, becoming customer-centric or generally getting to know a lot more about the concept of design-thinking. We're interested in going beyond entry-level concepts and tools and invite experienced practitioners to share their knowledge.
Join us for thought provocation, relatable activities and professional development.
Our purpose is to hold regular meetings where we can learn new skills and tools and share our experiences, challenges and wins from applying these concepts and ideas.
We start socialising at 5.30 and begin the session at 6pm for a 7pm finish.
We welcome back Design Anthropologist Chris Hayward, who is currently working with Populous, a global architecture and design firm specialising in creating environments and venues that draw communities and people together in places like malls, markets, airports and arena.
Our public and private lives often overlap in public places. Social norms, personal preferences and expectations, the architecture and purpose of a place shape how we interpret, behave and experience each location. Add to this mix the global and multicultural nature of many of these places.How do we learn about who is present, what matters to them and translate this into desirable and commercially viable products, services and experiences? At what level of experience can we usefully design for when everyone is your customer?
Be part of a conversation about planning and delivering mixed methods qualitative research across international sites and translating the results into viable and relevant solutions. We will explore this topic using example airports in Asia and Europe, a fresh food market in Melbourne and two major sporting stadiums and events.
This session will appeal to people with an interest in design anthropology, mixed methods and experience design in the built environment.
Please join us at our new host venue Deloitte Digital.
5:30 pm networking for a 6 pm talk kickoff.