The Evolution of NYC 311 and Social Media

NYC 311 responds to customers via social media, a mobile app, phone, web, text, chat, and was contacted 39.9 million times last year alone. They provide the public with quick easy access to all New York City non-emergency government services and information, and as technologies for communication have evolved so have they.

Come meet 311’s Social Media Communications Team to learn how they’ve been able to adapt the changing communication landscape to better serve New Yorkers and increase the agency’s impact by utilizing platforms like Twitter, Facebook & Instagram. Also, hear from former CUNY interns who now work fulltime with the team on what skills you need if you want a position working with social media. In attendance will be the internship hiring manager who is currently recruiting interns for 311's call center.

PLEASE NOTE You must include your first and last name in your Meet Up profile and bring an ID on the day of, you will not be admitted without one!

Light refreshments will be provided.

By RSVPing to this event, I hereby give permission for images and video captured of me to be used by the City University of New York and others working for the City University of New York in any manner if the purpose is to support the delivery of the University’s Career Success initiatives, programs, and services. Images include any video, photo and digital images. I also waive any right of compensation or ownership thereto.