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What we're about

CX (Customer Experience) is becoming an extremely popular topic for leading companies to embrace. If your company is just starting to explore a CX program or if you are trying to optimize or expand your CX efforts, you should be at this CX Leaders Mastermind group. We are a group of very experienced CX practitioners who've been working in the CX space for over a decade and are willing to share our insights, best practices, and lessons with others. We'll discuss CX implementation issues, Customer Journeys, Journey Mapping software, Personas, Customer Emotion, Survey/VOC technology & best practices, and how to drive CX optimization which leads to better financial results and ultimately CX ROI.

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