The Innovation Hub: Human-centred Approach and its Impact on Veterans’ Services

Join us to learn more about the small but mighty Innovation Hub team within Veterans Affairs Canada. Topics include:
· Their origin story (how they got started)
· How they are leveraging AI to alleviate redundant and time-consuming work, and
· Some challenges and lessons learned along the way

Milena Tasic a Senior Design Manager of the Innovation Hub at Veterans Affairs Canada, with experience in the private (Management Consulting) and public sector (Federal Government of Canada). She is a creative problem solver who employs strategy, systems-thinking, research, and foresight to help organizations grow and meet the needs of their users. Milena holds a Master of Design from OCAD University and a BSc in Biology and French Literature from Western University.

Christina Dery is a Service Designer at the Innovation Hub at Veterans Affairs Canada, with experience as a visual designer in the private sector (marketing and advertising) and service designer in the public sector (Federal Government of Canada). Christina has a particular passion for the health and healthcare sector and how design has the power to solve for complex human needs. She employs visual communication, systems thinking, participatory research, and strategic thinking to help solve complex problems with a human-centred approach. Christina holds a Master of Design and a Bachelor of Design (Graphic Design) from OCAD University.

Our Sponsors
We are extremely grateful to these organizations for their generous support of CapCHI and the local UX community.

Carleton University Master of HCI
https://carleton.ca/hci
The Master of Human-Computer Interaction (HCI) degree offers students an opportunity to explore their native discipline in more depth while also gaining insight into the language and constraints under which specialists in other disciplines in the HCI field work.

DFFRNT
https://dffrnt.ca
We’re an exceptional team of highly experienced behavioural researchers and design strategists. We apply a fundamental understanding of human behaviour, strategic design and human-computer interaction to deliver product and service design value.

Human-Centred Design Lab
https://www.human-centred.ca
An interdisciplinary postgraduate program and research lab focused on evidence-based design strategy. We work with businesses, governments and not-for-profit organizations to provide students an industry-focused learning experience.

Jumping Elephants
https://www.jumpingelephants.ca
A full-service, consulting group based in Ottawa and specializing in user-centred solutions design and business process management for the public and private sector.

Portage Cybertech
https://convergetp.com
Our business and technical professionals are committed to helping private and public sector organizations adopt, utilize, and manage technology to deliver trusted, high-value digital services.