What we're about

The CX Collective is the home for people who help organisations shift their focus from profit to people. Our members come from various different backgrounds, including experience and service design, product and marketing - all sharing a common passion for people.

We meet monthly in Auckland to hear from subject matter experts, share stories, or experiment with design tools and methods. All of our public evens are livestreamed across NZ.

Join us in person at our next meetup, via our livestream (available on the day of the meetup) on slack https://join.slack.com/t/cxcollective/shared_invite/enQtNjgyODMzODAyMDA2LTE0OTg5ODdlNjM2ZjFjYWZkNWJiNjExN2NmZDM4Mzg4MDRmYzkzMWUxOGY4MjZiNzZhNDdmMjE3NjU3MmZmZTY (https://join.slack.com/t/cxcollective/shared_invite/enQtNTM2ODkxNzk4MjMxLTkyYjA0Y2ZmNGM3NjkyZGQ3MzcxM2E1MDFmYTYxMTA1YWZiMzM2YTVjNWY0NWE0ZjMyOTAyOGExMmQ1NjliOTc)

or on LinkedIn https://www.linkedin.com/groups/13707152/&n... (https://www.linkedin.com/groups/13707152/ );

Looking forward to meeting you soon - it's great you're keen to part of the community!

The CX Collective Team

Upcoming events (1)

Design Strategy - Bridging the gap between pipe cleaners and impact

PLEASE NOTE THAT THIS IS A PAID EVENT. YOU CAN PURCHASE YOUR TICKETS HERE: https://www.cxcollective.co.nz/event-info/design-strategy-bridging-the-gap-between-pipe-cleaners-and-impact Organisations are embracing the idea of Design Thinking. Design Sprints have become a service commodity in demand and new-age designers who specialise in curating and articulating the manifestations of the intangible through services, programmes, interfaces and experiences abound. So how come our organisations are still struggling with living up to their customer centric expectations, obsess with speed to market while clinging on to waterfall delivery models and measure outputs rather than outcomes? Join us for a fireside chat with Chief Strategy Officer Katherine Barrow (with more pannelists to be announced) for a candid conversation on moving away from tickboxing off design to designing for impact. Explore mental models beyond design thinking to ensure our businesses can execute on our designs later on. Challenge your perspectives at the intersection of our practice and culture change and discuss how design strategy might bridge the gap between pipe cleaners and impact for organisations, staff and customers. This is the last CX Collective event for 2019 and will finish with a reflection exercise about our practice and our potential impact as designers. Due to the conversational nature of this event, we will keep the session to a smaller group with limited tickets available. Timings 5.30pm - Networking over drinks and nibbles 6.00pm - Introduction and fireside chat 6.30pm - Reflection activity and group debate 7.00pm - Event finish 7.30pm - Close About Katherine Barrow, Chief Strategy Officer - Pixel Fusion Katherine Barrow is a digital thought leader and Chief Strategy Officer (CSO) at Pixel Fusion – a pioneering digital product studio in New Zealand. As an inspiring facilitator and strategist she is passionate about empowering New Zealanders by growing their digital capability. “The tech industry has a tendency to focus on the next big thing– exciting innovations, new technologies, cool start-ups... This is all important, and exciting of course. But the real key to helping NZ become a truly digital country, is in helping existing NZ businesses get the basics of digital right.” Her goal is to create pathways to innovation for every business in NZ, regardless of its size or level of digital skill. To this end, she dedicates time to the digital community–speaking at events and mentoring in programs such as Flux Accelerator, ASB Upstarts and 0.Ventures. !ADDITIONAL PANELLISTS! Jade Tang-Taylor - Designer, Dreamer, Doer Jade is super passionate about Design for Social Impact, with a focus on Diversity. She wears a few 'metaphorical hats' however, the most relevant ones to this CX Collective talk are Ethnic Diversity Strategy Activator at Foundation North and Associate at Centre for Social Impact. When she's not immersing herself at work, she has a number of governance roles, community projects, cheesey side-hustles an a lil toddler on the go to keep her busy (and out of trouble). Te Arepa Morehu, Service Design Chapter Lead - Westpac Ko Māhuhu-ki-te-rangi te waka Ko Maungakiekie te maunga Ko Waitematā te moana Ko Ngāti Whātua te iwi Ko Te Arepa Morehu tēnei Te Arepa Morehu is a Service Design Chapter Lead at Westpac who is passionate about empowering those with connections to Aotearoa by growing their awareness of designing for outcomes that have an impact. His goal is to create opportunities and avenues for Innovation utilising protocols and models handed down through generations. He tries this on his kids daily and can safely say that success criteria is frequently not met, but takes it on the chin as a learning. IF YOU ARE UNABLE TO ATTEND IN PERSON, JOIN US VIA LIVESTREAM HERE: https://www.cxcollective.co.nz/event-info/livestream-design-strategy-bridging-the-gap-between-pipe-cleaners-and-impact

Past events (24)

Leading the Leaders on CX

Chorus Lab

Photos (90)