In a customer centric world where experience is the new currency, what are the leadership models fit to manage teams, connect with customers and empower communities?
Join us this month for an interactive panel discussion & workshop at Auckland Libraries where we will explore leading organisations for customer outcomes. Auckland Libraries are on a journey to understand communities & empower them to co-create services & experiences. Hear from a diverse set of people including the head of libraries, people leaders, frontline staff & design coaches about:
- models for embedding consistent design practices across 55 customer facing sites
- reframing the role of people leaders to become more responsive to new organisational realities
- the leadership models they are experimenting with to ensure teams are supported in the design & delivery of customer centred outcomes for Auckland’s communities
- perspectives, challenges & opportunities of leading design-led organisations & design practices in today’s organisations.
The panel is followed by a hands-on activity to help reflect on your organisation’s place on the journey towards leading design-led organisations for customer outcomes.
6.00pm - interactive talk & Q & A (Livestream starts, sli.do available)
7.30pm - Close
Arlee Turner is the Community Library Manager of Whangaparāoa Library. She comes from Melbourne & has been with Auckland Libraries since 2013, where she’s gained experience serving different communities through her various roles and through the embedding of co-design practice. Arlee is passionate about how co-design provides a means for active communication, collaboration & co-creation with communities which in effect enables community empowerment & creates libraries to be more relevant, responsive & inclusive.
Daniel Blomfield is a Librarian at Manurewa Community Library & has gained a breadth of experience working with different communities in his various of roles & at different locations over the last 7 years at Auckland Libraries. Design had been a fundamental part of how Daniel approaches engaging with local communities, with community becoming the driving force behind co-creating & implementing services to meet relevant needs.
Jenny Barnett is a Māori Service Coach for Auckland Libraries. She’s been in the library profession since 1997, with a start in Māori specialist roles designed to support Māori academic staff & students at Waikato University & Auckland University. She’s also gained experience and leadership in non-Māori specific roles at Te Ohomai (formerly Bay of Plenty Polytechnic) & as a Community Library Manager at Auckland Libraries. Jenny has been exploring the intersection of design within a te ao Māori paradigm & leadership space.
Mark Buntzen is Founder & Director of The Distillery, a small innovation agency based in Auckland. We distil ideas; ideas about how we can create—and live—better futures. Design is a key enabler of this objective for Mark, and he’ll be sharing what this looks like in practice, at scale, with Auckland Libraries.
Mirla Edmundson is the General Manager of Libraries and Information at Auckland Council. Mirla is an experienced people leader who believes in the importance of building leadership and customer capability across all aspects of the Library service & the teams who serve Aucklanders.
Monique Nathu is a Service Coach for Auckland Libraries. She believes in the power of co-design & capability building. Her role is to help library staff co-design new products & services together with their communities & then develop the new library practices, processes & systems to support them.
Please note that we do not record events. If you want to receive the link to the livestream directly into your inbox, please register here: https://www.cxcollective.co.nz/event-info/livestream-leading-design-led-organisations