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Customer Success at a Start-up: What it is and isn't

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What we're about

The world of software is dramatically changing.

As more companies adopt a subscription-based business model, they must shift their focus beyond simply "shipping code" to helping their customers become successful.

This group is intended for professionals that lead, manage, and deliver Customer Success services in Software-as-a-Service (SaaS) organizations. These individuals have various title: Chief Customer Officer, Customer Success Manager, Technical Account Manager, Account Manager, Business Development Manager, Customer Experience Manager, Customer Expert, Customer Coach, Customer Advocate, Customer Care Specialist, etc.

Events focus on sharing advice, ideas, best practices, and tools. Participants are encouraged to network and establish new connections.

The sponsors of this group are Amity ( and The Customer Success Association (

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