Customer Success is a new and exploding role as growing companies, particularly in the SaaS industry, put a greater focus on growing the lifetime value of each and every customer relationship. Maximizing customer retention, improving renewal rates, and identifying up-sell opportunities are business imperatives that are regular discussion points at senior leadership and board meetings. If you’re a seasoned Customer Success leader, or just getting started in setting up your first Customer Success program, join us to build your network and share experiences from which we can all learn. This Peer2Peer group is Waterloo Region’s official chapter of Gainsight’s Global PulseLocal Customer Success network.
Communitech’s Peer2Peer Network helps professionals in the Waterloo Region tech industry share challenges and lessons-learned in a friendly, informal environment. Peer2Peer groups provide an opportunity for individuals in similar roles, specialities or functions to exchange advice and best-practices information. Communitech is a not-for-profit organization aimed at helping tech companies start, grow & succeed.