Customer Success Meetup #1

Welcome to the first Customer Success Meetup in Israel!

We're excited to announce the agenda for the first meetup of the Israeli customer-success group!

The event will take place at the TLV Google Campus. We'll have 2 presentations, 1 panel, food, drinks and plenty of time to network with other Customer Success Managers and Executives from the local high-tech community.

The first meetup will be dedicated to understanding how to use data in the customer success process to make it more effective and transparent.

7pm - 7:10pm: Welcome -- Ranny Nachmias, VP Customer Success

7:10pm - 7:40pm: Best practices in building a health score for customer- success -- Oren Raboy, Co-founder & VP Engineering @ Totango

7:40pm - 8:10pm: Understanding why customers churn and turning it into next year's business plan - Ariel Utnik, VP of Customer Success, Panaya

8:10pm - 8:30pm: Panel Discussion: SaaS Customer Life cycle – challenges and dilemmas - Moderator: Guy Yogev, CEO YCG Customer Strategies; Participants: Ariel, Ranny & Oren

8:30 - 9pm: Pizza & Networking

Moderated by Guy Yogev, CEO YCG Customer Strategies

Join us!