As more companies move toward SaaS and subscription-based business models, customer success and customer support roles are growing in importance and diversity everyday- at both startups, and larger businesses. This group exists for customer support and customer success professionals to connect and network. It aims to create a place where we can discuss ideas, trends, and tools, as well as share experiences, challenges, and solutions. The group is open to anyone that works in, or would like to learn about customer support and customer success.
Hang out with other Customer Support and Customer Success professionals!
We're a Boston-based group but with our virtual sessions, people involved in support or success from anywhere are welcome to join.
In our hangout sessions, we have time for intros and we'll also have general discussion about the current status of customer support and customer success.