The world of software is dramatically changing. And the discipline of Customer success over the last years, has gained full traction and is now a business imperative for all recurring revenue/subscription -based businesses.
The Customer Success in Montreal has experienced huge growth as every day companies recognize the foundation that success is led by the growth built upon a satisfied and renewing customer base. The goal of this group will be to contribute to the growth of the Montreal Customer Success Community.
If you're a seasoned Customer Success leader, or just getting started your career in Customer Success, join us to build your network in Montreal and share experience from which we can all learn.
This group is intended for professionals that lead, manage, and deliver Customer Success services in Software-as-a-Service (SaaS) organizations. These individuals have various title: Chief Customer Officer, Customer Success Manager, Technical Account Manager, Account Manager, Business Development Manager, Customer Experience Manager, Customer Expert, Customer Coach, Customer Advocate, Customer Care Specialist, etc.
Events focus on sharing advice, ideas, best practices, and tools. Will be an opportunity to learn what works (and what doesn’t) from other Customer Success leaders, CSMs, Entrepreneurs and Customer Experience experts just like you. Participants are encouraged to network and establish new connections. Atmosphere: friendly, and you can invite others.
It's my pleasure to announce our first meetup!
Please Save the date - February 21st, Thursday it will take place at Landr Audio Inc.
6:00 - 6:30 pm - Refreshments & Networking
6:30 - 7:30 pm - Guest Speaker Presentation & Q&A
7:30pm - Networking
Peter Armaly is an accomplished Customer Success practitioner and well-known industry thought leader. He writes frequently for the Oracle blog and speaks on the topic of Customer Success at a variety of industry conferences. Peter’s long career of working closely with enterprise customers has afforded him a unique perspective for how to build services and teams that help customers achieve positive results. In his current role with Oracle, Peter is responsible for designing a Customer Success enablement practice that equips CSMs with business skills that don’t just meet the expectations that customer have of a commercial partner. His team's goal is to have CSMs exceed those expectations
*** Customer Success and friction, where innovation lives ***
Customer Success has seemingly appeared from nowhere to where it finds itself today, as the practice every company wants to deploy. CSMs are responsible for increasingly larger percentages of a company’s revenue and in many cases their ability to achieve their mission can make or break a company. Like anything else, Customer Success has evolved over time and will continue to do so but its evolution differs in a significant way from that of its peers (Sales, Marketing, Product Development, etc). Customer Success is the leading edge of customer-driven change and that's why friction is what it has to deal with on a daily basis. Come to this talk to hear Peter Armaly share his thoughts, observations, and experiences on friction, evolution, and the current state of Customer Success. And if time permits, he’ll offer his predictions on where things are headed.