DCJS[81] REMOTE - Building HOTLINE BLING with AWS - Jessie Wu, New York Times
Details
EVENT DETAILS AND ZOOM INFO:
https://docs.google.com/document/d/1S2KzFQKBaVGsI4KQr8x5WE7jRFsj42N7KrFGbVNMR7k
*** ABSTRACT ***
This Drake-themed talk will go over the three AWS services used to build my IVR (Interactive Voice Response), what I learned along the way, takeaways, and a few other AWS services used at New York Times. This talk was inspired by NYT's new automated phone system for customer service that my team and I built this year.
Following the same process of building 1-800-NYTIMES customer service phone line, I will go over how I built an IVR where you call a number and have to complete the lyrics to Drake's Hotline Bling song to continue to the next prompt in the call flow.
*** AGENDA ***
• 6:45PM -- Zoom opens
• 7:00 - 8:00PM -- Tech Talk and Q&A
• 8:15PM -- Zoom ends
*** ABOUT THE SPEAKER ***
Jessie Wu is a senior software engineer for the New York Times where she builds chatbots for the automated phone system behind 1-800-NYTIMES and the CRM software that agents use for customer accounts. Previously, she was at BuzzFeed where she worked on metrics dashboards on content and platform performance, as well as the fun stuff like BuzzFeed Quizzes and Animals site.
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