ROUND-TABLE DISCUSSION: Knotty problems behind the scenes

This is a past event

34 people went

Price: $10.00

This Place

837 N 34th St #350 · Seattle, WA

How to find us

Across from the Troll under the Bridge in Fremont. Some street and paid parking available.

Location image of event venue


Discussions around healthcare design often focus on one of two populations: patients or clinicians. Is our focus on "sexy" healthcare design distracting us from where our skills are needed most?

So many other people contribute to the delivery and experience of care: front-line schedulers, behind-the-scenes administrators, people who track and maintain physical equipment and electronic systems, and the folks who help translate care delivered into revenue.

Join us to learn what we as designers can do to tackle some of the knotty problems behind the scenes.

We'll hear short presentations from Claire Barco, Nicky Tesoriero, and Syvlia Ho who work in diverse parts of the healthcare ecosystem, followed by a lively roundtable discussion and Q&A.

6:00p | Doors open
6:00 - 6:30p | beverages & spontaneous conversation
6:30 - 8:00p | presentation, discussion, and Q&A
8:00 - 8:30p | more mingling and conversation
8:30 | Wrap

Claire Barco is currently an Information Architect at The Understanding Group, an IA consulting firm based out of her home state, Michigan. She has over 6 years in healthcare UX tackling all manner of wicked problems — researching and designing for med schools, small hospitals, and national health systems. She's also really into Gregorian Chant.

Nicky Tesoriero is a healthcare finance leader-turned process improvement ninja at Virginia Mason. She is currently responsible for building bridges and fostering understanding about the invisible and messy (but necessary) processes that get hospitals paid. When Nicky isn’t working, she enjoys backpacking, trying exotic foods, and entertaining the elderly with ukulele cover songs.

Sylvia Ho is a UX designer at KenSci, a Seattle startup using AI to empower health organizations to make better decisions. She has spent 10+ years designing enterprise products, and now enthusiastically advocates for UX in healthcare. In her free time, she enjoys doing a variety of craft projects and being inspired by other crafters.