Customer Experience (CX) Innovation in Public Sector

Please register here: https://www.surveygizmo.com/s3/4441517/Sept-12-Digital-Exchange-Registration

Come learn more about the new Customer Experience guidance in OMB Circular A-11 and the expectations for high-impact CX programs across government.

CX is no longer just about having a responsive website and/or mobile app – it’s a highly inventive, innovative and rapidly evolving field where citizens expect government to deliver world-class customer experience and support. While agencies have been making improvements in CX processes and approaches, there is much to share from other CX leaders as the government pushes common frameworks and practices used by leading private sector organizations.

During this dX, you will hear compelling stories and examples directly from government leaders about new and innovative approaches in reaching citizens and delivering on CX and Voice-of-the-Customer programs. Join us to learn about best practices and tactics to help your agency meet the latest CX guidance and more importantly, deliver better customer experience for your mission!

Panelists

Marcy Jacobs, Executive Director, Digital Service, Department of Veteran Affairs

Nathan Sanfilippo, White House Leadership Development Fellow, Office of Management and Budget, Performance Team

Aza Damood, Director Customer Experience Design, Fannie Mae

Kat Jurick, Director of Design, United States Digital Service

Stacy Merrill Surla, Vice President, MetaMetrics Inc.

Vera Rhoads, UX Consultant, IBM (Moderator)