The Service Design Network Ireland and Dublin UX are happy to deliver to you the eleventh Service Design Network Dublin meetup! This event is kindly hosted by our friends in NCAD.
This time around we have 3 amazing speakers, keen to share their stories on Service Design in Government and Public Services. This one is sure to generate a lot of interest with people who want to know more about how Service Design can positively impact societies, so be sure to get your ticket!:
Neil Ward, Head of Operations & Service Delivery, Department of Justice and Equality
Talk:
Service Design and the Civil Service
Description:
Neil will share his early experiences of establishing the first service design team within a Government Department, and set out how that team is beginning to operate. He will also reflect on the key challenges and opportunities in embedding service design approaches in the civil service.
Bio
Neil Ward is a Director of the Department of Justice and Equality. As Head of Operations and Service Delivery, he leads newly established project management, business change, service design and customer insight teams. While working in Ireland’s immigration service, he developed an interest in the application of service design approaches to the provision of public services, and established the redesign of services based on the lived experiences of customers as one of the key themes underpinning service improvements in that area. He was awarded an Eisenhower Fellowship in early 2019, travelling to the US for six weeks to examine how to build a culture of innovation within a public sector context.
