Service Design Network Dublin Meetup #11

National College of Art and Design

100 Thomas St · Dublin

How to find us

NCAD, Seminar Room 1, Floor 1, Design for Industry Building.

Location image of event venue


The Service Design Network Ireland and Dublin UX are happy to deliver to you the eleventh Service Design Network Dublin meetup! This event is kindly hosted by our friends in NCAD.

This time around we have 3 amazing speakers, keen to share their stories on Service Design in Government and Public Services. This one is sure to generate a lot of interest with people who want to know more about how Service Design can positively impact societies, so be sure to get your ticket!:
Neil Ward, Head of Operations & Service Delivery, Department of Justice and Equality

Service Design and the Civil Service

Neil will share his early experiences of establishing the first service design team within a Government Department, and set out how that team is beginning to operate. He will also reflect on the key challenges and opportunities in embedding service design approaches in the civil service.

Neil Ward is a Director of the Department of Justice and Equality. As Head of Operations and Service Delivery, he leads newly established project management, business change, service design and customer insight teams. While working in Ireland’s immigration service, he developed an interest in the application of service design approaches to the provision of public services, and established the redesign of services based on the lived experiences of customers as one of the key themes underpinning service improvements in that area. He was awarded an Eisenhower Fellowship in early 2019, travelling to the US for six weeks to examine how to build a culture of innovation within a public sector context.


Maria O'Loughlin

How do we create a culture of Empathy, Innovation, Creativity and Curiosity in a world that’s Digital Transforming?

Maria O’Loughlin is an organisational psychologist and Assistant National Director for Organisational Digital Change in the HSE. She provides executive level advice, guidance and support on all areas of transformation with a specific focus on; organisational development, engagement, innovation, digital change and inclusion. Through this focus across stakeholder groups Maria helps enable the creation of a collaboration environment for organisations working with the HSE. Maria was nominated as Digital Leader of the year for the Women In IT Awards 2018 and is currently Nominated for Women in IT Awards 2019.


Aidan O’Boyle

Talk: Top 5 Service Design Insights from Practice

Aidan will share his Top 5 insights from practicing Service Design in NZ & the UK for the last 7 years. He will also discuss how he thinks the emergent SD in gov sector in Ireland can overcome barriers to embedding SD in large traditional organisations.

Aidan O’Boyle is Service Designer who has spent the last 7 years applying the design process to transformational and ambiguous problems in large organisations. Working in New Zealand and the UK, this has included designing cross-government services, debt management services, legal frameworks, and for organisational transformation, always with a focus on supporting vulnerable people.

At Citizens Advice in the UK, Aidan has grown the discipline from being the first Service Designer in the organisation to a robust community of 13. A graduate of Industrial Design at NCAD and Interdisciplinary Design at Napier University Edinburgh, Aidan has spent 16 years designing for retail, hospitality, events, graphics and services.


We look forward to welcoming you to NCAD on November 14th! If you do get a ticket, but subsequently find out you can't come along, please do change your RSVP so someone on the waiting list can get your place!