ExpertTalks returns to Cardiff - join us!
Fostering the adoption of an end to end service design process for truly customer-centric business transformation.
Testing and learning along the journey of introducing new ways of working and a mindset change for all areas of a business and how this can help frame, shape and deliver business outcomes with a clear focus on customer value.
Kal Chottai | Equal Experts
This talk is aimed at those who are finding that their transformation is bogged down after initial success, or anybody who would like to ensure their transformation succeeds. This talk provides a view into broader issues, such as the history of today’s organisational structures, culture, and individual factors that affect a transformation’s success.
We provide evidence we’ve encountered through both hands-on experience and organisational research that will help you to make sense of many of the things you are probably seeing or have a strong feeling about. We also provide you with things you can do along with your transformation that will set your organisation up for success as it proceeds.
George Miguel & Paula Engelbrecht | Equal Experts
As always, there will be plenty of time for networking, refreshments and pizza. See you there!
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