HXD IRL: Stories of Healthcare Experience Design

I'm constantly impressed with the people I meet in this group - we have a wide range of talent, knowledge, and perspective in the Healthcare Experience Design space, so why not create an opportunity to highlight those experiences to the group?

Join us to hear your very own HXD participants share their stories in healthcare experience design - in real life!

We'll start the evening with dinner and networking, and kick off programming around 7:00pm. You'll hear four short presentations, followed by Q&A, from four impressive peers. Check them out below!

5 Tips: Asking the Right Questions - Kaye Evans-Lutterodt

Kaye Evans-Lutterodt has a dual MBA/MA degree in Design Leadership (https://www.mica.edu/Programs_of_Study/Graduate_Programs/Design_Leadership_(MBA/MA).html) at Johns Hopkins and MICA. After graduating, she did a project with Children's Medical Center-Dallas on family health and wellbeing - check out the infographic (https://kstudios.smugmug.com/Experience-Design-/Family-Wellbeing/). Also, she was a coach for the DC Service Jam (http://www.dcservicejam.com/) this year, guiding jam participants on design thinking techniques throughout the event.

Empathy and Creativity in Healthcare - May Paquete

May Paquete is an alumni of the Health For America (https://mi2.medstarhealth.org/health-for-america/alumni/#q=%7B%7D) (HFA) program at MedStar's Institute for Innovation. HFA’s curriculum (https://mi2.medstarhealth.org/health-for-america/about-the-fellowship/#q=%7B%7D) focuses on four program pillars—health, design, entrepreneurship, and leadership—and is organized into three phases—exploration, ideation, and implementation. She's also worked with the National Academy for State Health Policy, Children’s National Medical Center, Kaiser Permanente, and the United States Environmental Protection Agency.

Designing Conversational Flow for Advance Care Planning - Niel Rosen

Niel Rosenrecently started his own business, Living Well Advance Care Planning Service (https://www.livingwellacp.com/). He is currently working on a project for the Camden-Burlington Care Coordination Community Coalition in New Jersey. It's a short questionnaire designed to open up conversations about medical care near the end of life with people who are seriously ill. The goal is twofold: to improve the rate of advance care planning (ACP) by helping professionals start the conversation and to improve the ACP process by asking questions that get at what matters to the patient.