New ways of working with ITIL 4 and Atlassian

The IT Infrastructure Library (ITIL), the most widely used ITSM framework, is undergoing its biggest update in more than a decade. What's new is that ITIL 4 moves from the overly prescriptive frameworks associated with the old ways of working to a more flexible and adaptive approach. ITIL 4 offers a practical guide that integrates Lean, Agile, and DevOps concepts promoting best practices such as continuous improvement, value streams, and visual dashboards.

Join Herzum for an interactive session to learn and solve any doubt about ITIL 4's new integrated approach to work management and its main practices.

Herzum’s experts will be covering these topics:
• What’s new in ITIL 4-and why it matters
• The top practices used by high-velocity service teams including:
o Continual improvement with retrospectives
o Customer-centric service and request management
o Adaptive incident management with post-incident reviews
o Streamlined change control with automation, and more!
• Tips and resources to bring agility and collaboration into ITSM

We wait for you in this session.