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Creating Consistent Experiences with Design Principles presented by Adam Connor
By understanding what principles are and where they come from we can move beyond the lists of best practices and heuristics we’re all familiar with and create unique, consistent experiences. Inconsistency is one of the most common points of breakdown and frustration in the interactions and experiences we have. Whether we’re interacting with other people, applications, our bank, our doctor, our government, anyone, we form expectations and understandings of what someone or something will do based on our previous experiences and their past behaviors. When something happens that doesn’t fit with those expectations–that seems out of character–we’re caught off guard. What do we do next? What should we expect now? Principles act as rules that guide how we think and act. Formed by our motivations, values and beliefs, we use them as “lenses” through which we examine information in order to make decisions on what to do. And because of their persistent influence on our behavior, they influence other’s views and expectations of us. Using these same kinds of constructs throughout the design process we can design interactions and consistent behaviors that set and live up to expectations for our audiences. About Adam Connor Adam Connor is a designer, strategist, author and illustrator based in Western Massachusetts. Adam's work focuses on helping teams and organizations build their own human-centered design and innovation capabilities. As Mad*Pow's VP of Design Transformation, Adam and his team turn the design process inward to help organizations assess, strengthen and scale their design skills and practices. Taking an approach built on HCD, anthropology, and organizational behavior, they work to create positive change by addressing the relationships that people have with one another to foster more collaborative, creative and customer-centric organizations. He has coached and trained teams across the world and from industry leading organizations such as Google, Disney, Fidelity, and Aetna. In 2015 he and co-author Aaron Irizarry released _Discussing Design: Improving Communication & Collaboration Through Critique_ with O’Reilly Publishing. His thoughts on collaboration and design can be found at and Agenda: 6:30 - 7:00 PM: Light Dinner and Networking 7:00 - 8:00 PM: Talk 8:00 - 8:30 PM: Closing and Networking Hosted by ExxonMobil

ExxonMobil - Hughes Landing

1725 Hughes Landing Blvd · The Woodlands, TX

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