Hidden Seams: Auditing Knowledge, Information & Communication
The disciplines of knowledge management, information management and corporate communications have all developed tools to assess organisations, often known as “audits”. While these techniques have developed separately, and have had different histories and drivers, they often overlap in the behaviors they target and techniques they use. This session investigates:
- How the the traditions of communication, information and knowledge audits developed
- Similarities and differences between them
- What practitioners from these different disciples can learn from each other
Patrick Lambe is a globally recognised knowledge management practitioner who was originally trained in Information and Library Science. He arrived in KM via a second career in training and development, and has been based in Singapore for three decades. Patrick is the author of Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness (Oxford: Chandos 2007), and co-author with Nick Milton of The Knowledge Manager's Handbook 2nd ed. (London: Kogan Page 2019), which won CILIP UK's Knowledge and Information Management Award 2019 - Information Resources Print Category. Patrick is currently working on a major book on Knowledge Auditing and Knowledge Mapping.
Stephen Bounds is an Information and Knowledge Management Specialist with a wide range of experience across the government and private sectors. He is Executive, Information Management at Cordelta, a professional services firm based in Canberra, Australia. With over 20 years of experience in delivering Information Management, Knowledge Management and Information Technology solutions, Stephen has a sophisticated understanding of technology tools and platforms, including how to avoid common pitfalls and maximise organisational benefits. He is an active participant on global KM community lists, and a passionate advocate for evidence-based and reason-based practice.
Gaynor Deal has over forty years’ experience in Business Administration in the private and public sectors. As a founding partner of IRIS Consulting Group Pty Ltd in 2003, Gaynor has conducted audits and reviews of information and records management in public and private sector organisations, developed strategic and operational plans, policies, and procedures, developed, and implemented activity-based classification schemes (thesauri) and retention and disposal schedules.
Dr Marilyn Mitchell is Discipline Leader for Communication at Bond University where she lectures in Organisational Communication and Mass Media. Prior to entering academia, she worked for IBM USA as an information developer, systems engineer in marketing, and headquarters staff member. She studied communication auditing in the US and now teaches it to postgraduate students.