The UX Uncertainty Principle

Learning to thrive in a volatile, uncertain, complex, and ambiguous world

In this talk, we explore the concept of UX through the lens of VUCA (volatility, uncertainty, complexity, and ambiguity), emphasizing the need for UX professionals to embrace uncertainty and adaptability. We'll discuss how factors both within and beyond the team's control affect user experience, and share strategies for thriving in unpredictable environments by leveraging strong relationships, continuous learning, and effective stakeholder management.

A few questions for the attendees to ponder before the talk:

• Think of a time when an unexpected change affected a project you were working on? How did the team handle it?
• What are some aspects of your users’ experience that you feel you have little control over?
• How do you balance focusing on current user needs while preparing for future changes in the industry or your company?
• In your opinion, what makes a team effective in a rapidly changing environment?
• Have you ever felt overwhelmed by the complexity of the system? How did you simplify the problem?

AGENDA

• 6:00 PM - 6:15 PM: Networking & Refreshments
• 6:15 PM - 6:30 PM: Introductions & Announcements
• 6:30 PM - 7:15 PM: Presentation
• 7:15 PM - 7:30 PM: Q&A and Wrap-Up

ABOUT OUR PRESENTER
Jeremy Miller is a seasoned UX Design leader. With nearly two decades in the design industry, he brings a wealth of experience to the field. He's also the voice behind the popular “Beyond UX Design” podcast, where he champions the idea that soft skills make a truly effective UX professional. Central to Jeremy's approach is the conviction that you can't build great software without great relationships, a belief that he will happily share with anyone willing to listen.ABOUT OUR HOST

ABOUT OUR HOST
New Era Technology (formerly Fusion Alliance) is your digital transformation partner. We create exceptional customer experiences by leveraging data insights, experience design, and technology to transform how you connect with your customers.
Customers worldwide rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries, including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
https://www.neweratech.com/us/digital-transformation