*See UPDATE below...
Knowledge management is a broad field that encompasses an array of topics - content governance, communities of practice, enterprise search, taxonomy and ontology design, and even Artificial Intelligence and machine learning. As practitioners, we know that it's imperative to prioritize those KM efforts most important to the organization in question, but it can be difficult to be objective while balancing the expectations of your stakeholders. In this session, we'll explore how to use Design Thinking as one tool to help facilitate the scoping and prioritization process with your stakeholders rather than for them. We'll begin with a brief overview of Design Thinking and its value in the KM space, and end by exploring three different prioritization techniques that you can take back to your own organization.
SPEAKER BIO: Claire Brawdy is an expert in Knowledge Management, and leverages the best user-centered approaches, including Agile and Design Thinking, in order to engage the end user in KM strategy, design, and implementation processes. She is an adept facilitator, visual thinker, and product owner, focused on collaborating with stakeholders to achieve real solutions. As a product owner, Claire uses her diverse array of technical and business qualifications to successfully execute efforts ranging from strategy and design, to implementation and management. In both her role as a KM Consultant, as well as in her facilitation and training, Claire leverages Design Thinking as a tool for creating, executing, and sustaining knowledge management efforts, while increasing stakeholder buy-in and ownership. Claire additionally is an instructor for the Knowledge Management Institute, where she teaches a Certified Knowledge Specialist course on Agile and Design Thinking.
UPDATE! We welcome two facilitators to augment Claire's already propitious presentation!
Kristin McNally is a strategic communications professional and change management practitioner who is passionate about helping people work together more effectively and authentically.
Maddie Fritz is a knowledge management analyst with interests in Search strategy and design, UI/UX Design, and Taxonomy. She loves the nitty-gritty of deep research and the problem solving process. To her, good work means good design that leaves clients and company happy.
DATE: Thursday, January 31,[masked]:00AM – 9:30AM
LOCATION: Enterprise Knowledge, LLC (3100 Clarendon Boulevard, Suite 300, Arlington VA 22201).
8:00 - 8:30 Networking
8:30 - 9:15 Presentation
9:15 - 9:30 Q&A/Discussion
Sign-up via KMCDC Meetup.com.
QUESTIONS? Email Tara Mohn [masked] or Victor Jimenez [masked].
SEE YOU THERE!