Effective Customer Experiences to Increase Client Satisfaction and Retention

PLEASE NOTE NEW LOCATION:
Learn what fundamental experiences any lean startup should deploy that will lead to happier, healthier, customer relationships and increase your bottom line. This presentation is designed with simplicity and impact in mind, so your small teams can walk away with tools you can immediately deploy that will reduce churn and increase customer satisfaction. Specifically, this talk will cover how the customer's experience drives their success with your solution, best practices on where lean startups should invest early in CX/CS, and data to start benchmarking against while you build out your performance record. We look forward to seeing you there.

ABOUT THE PRESENTER
Adam Peddicord is the President & Founder of Customer Success by Design, a full-service agency providing Customer Success strategy and execution solutions to SMB B2B or B2C organizations. Adam is a tenured customer success executive, with over 15 years setting and leading the Customer Success and Experience strategies for client onboarding, renewal, upsell, support, professional services, and marketing. Before launching his agency, Adam worked for well-known companies such as PayScale and Oracle, in addition to serving in the US Army. Adam loves what he does, takes immense pride in helping your team and getting the job done

Agenda
5:45 - Registration/Networking
6:15 - Talking starts
7:30 - Q&A

About Lean Startup:
Lead by active Angel Investors, this group is for anyone interested in the application of Lean Startup Principles and the Customer Development process developed by Steve Blank and refined by Eric Ries. We seek to provide real-world information to help founders and those interested in startups in areas business planning, marketing, networking to anything needed to launch and sustain a business. We also welcome speakers who are interested to contact us.