Title: Crucial Conversations: Tools for Talking When Stakes Are High
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
(1) The event is being HELD at the Parma-Snow Cuyahoga County Library (ph: (216)[masked] / address: 2121 Snow Rd, Parma).
(2) There are 8 copies available to borrow at the South Brooklyn Branch of the CLE Public Library (ph: [masked] / address: 3706 Pearl Rd, Cleveland, OH - ask for Tammy)
We'll discuss this important book on how best to communicate and incorporate these persuasive best practices into your daily conversations.
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
Prepare for high-stakes situations
Transform anger and hurt feelings into powerful dialogue
Make it safe to talk about almost anything
Be persuasive, not abrasive