• Successfully Managing the CX Team of a Fast-Growing Startup

    THIS IS A TICKETED EVENT - RESERVE YOUR TICKET IN THE LINK BELOW https://seatgeekstellaconnect.splashthat.com/ Growing your startup is both an exciting and daunting task. As your company continues to grow, so does the demand on your customer service teams. Join SeatGeek, Hubble, Brooklinen, Peloton, and Stella Connect for drinks and discussions about how these rapidly growing companies continue to provide an excellent customer experience. Speakers: Joe Gilgoff - Senior Director of Customer Experience - Seatgeek Kate Debolt - Co-Director of Customer Experience - Hubble Contacts Jack Lorentzen - Customer Experience Lead - Brooklinen Laura Mundell - Director of Customer Experience - Peloton Questions? Contact Liz Adams, [masked] Please bring your ID and arrive early to ensure smooth check-in process.

  • CX Summer Social

    Corkbuzz

    Just like wine, there are many varieties of Customer Support. Come uncork your support stories with fellow CX professionals! We invite you to join us for a casual Customer Experience Summer Social on June 18th at Corkbuzz Union Square. There will be plenty of food and drinks for all, not to mention a blind wine tasting contest! So prepare your palate for an evening of delicious food, unique wines, and great conversations with your CX peers. Not a wine lover? Not to worry! We’ll have plenty of other libations available for your drinking pleasure. We hope you can join us! P.S. – Don’t be shy to invite a CX colleague or two if you wish. The more the merrier! Questions? Email Kelsey at kelsey @ solvvy. com Event Details Date: Monday, June 18, 2018 Time: 6:30-8:30pm Where: Corkbuzz 13 E. 13th Street, New York, NY 10003

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  • Measuring your Team's Success - Join us at MeetUp HQ!

    Let's chat about support! What's working for your team? What isn't? This group is all about networking, exchanging ideas, and sharing the challenges in a Customer Support role. KPIs are important in every support organization. What are the KPIs your team uses to measure success? Join us at MeetUp HQ to discuss how your organization supports customers, how you measure your agents and any insights or questions around the most famous KPIs in support - SLA, NPS and CSAT.

  • How Brands Approach Customer Support as an Engagement Opportunity

    Let's chat about support! What's working for your team? What isn't? This group is all about networking, exchanging ideas, and sharing the challenges in a Customer Support role. In our next Meetup, we’ll be discussing: HOW BRANDS APPROACH CUSTOMER SUPPORT AS AN ENGAGEMENT OPPORTUNITY What we'll do Discuss best practices for using Customer Support as an engagement opportunity to delight and retain your customers. Ask CX experts on our panel your questions! Panelists Erin Miller, Head of CX at Glossier https://www.glossier.com/ Kimm Alfonso, Director of Community and Support at Tumblr https://www.tumblr.com/ Nick Martin, Quality Assurance Analyst at Harry’s https://www.harrys.com/en/us Rich Lorenzo, CX Manager at Slice https://slicelife.com/ Host: Vasu Prathipati, Co-founder of MaestroQA https://www.maestroqa.com/ Agenda: 6:00-6:30pm - Drinks, Food, and Networking 6:30-6:40pm - Introductions 6:40-7:30pm - Panelist Discussion: How Brands Approach Customer Service as an Engagement Opportunity 7:30-8:00pm - Q&A

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  • Let's chat about support!

    Simple Contacts

    Join us for a casual, open forum discussion to share and gain insights with other support colleagues. Simple Contacts will be hosting our meet up! Location Note: There are two entrances: use the west most entrance next to the Latin Restaurant. Buzz Floor 6 or if the door is open come on up.

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  • Chat Support with us at Peloton!

    Peloton

    We're excited to spend time with Peloton during a happy hour in Chelsea to discuss support! You can find us on the 12th floor. Hope to see you there!

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  • Let's Chat Support!

    Carto

    Hi everyone! We're back for another gathering on May 17th with our host, CARTO! We hope you'll be up bright an early for a morning chat about support. We'd love to get an idea of what you'd like to chat about! Some Options: • Live Chat and AI • Proactive Support/Success • Team Structure and Growth Strategy • ....more! Please add to the comments! Looking forward to it! -Laura

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  • Breakfast Discussion - Success vs Support sponsored by Kustomer

    Kustomer will be our host!

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  • 2017 Kickoff!

    Location visible to members

    Hi Everyone! I am thrilled to announce the date and time of our first meet-up of 2017! Support is always better with friends, so come join your fellow support pros after work for a fun evening of discussion and downtime. • Connect with other support pros who love what they do • Get new ideas for improving customer experience • Learn how your peers are working the intersection of support and product • Make new friends! Looking forward to seeing you on February 2, at 7pm! Laura

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  • SUPCONF Lunch Meet Up!

    Westville hudson

    We're excited to host a Pre - SUPCONF NYC Support Meet Up Lunch! NOTE: You DO NOT need to be attending SUPCONF NYC in order to join us. We're limited to 15 guests, so please RSVP ONLY if you plan to attend. We will be splitting the check, so please bring $CASH$! All attendees are required to be at the location before we will be seated in order to keep our reservation, so please arrive at 11:30am sharp. Its the lunch rush so we want to get a table. If you can't meet at that time, we'll keep you posted on where we end up (coffee, etc after). Stay tuned for topics for discussion and more details! Hope to see you there!