As creators of products and services, we’re pretty good at thinking we’ve got it all sussed. We map user journeys, we create roadmaps, we write user stories. We know what we want people to do; what actions we want them to take. But do we really know who these people are? Do we really know what they need? Do we take the time to find out, or are we building products and services based on our own assumptions and biases? Learn about digital exclusion and overcoming personal biases through user research practices.
Helen Joy is a UX consultant and user researcher at SPARCK with a focus on universal and inclusive design practices. She's an organiser of Women in Tech Nottingham, working to promote inclusivity within the tech industry and raise the profile of talented female and gender minority speakers. When not consulting or speaking at events, Helen is an avid coffee drinker and hot yoga fan.
Techfast is held at on the 4th floor of Fothergill House on King Street
This event starts from 0730am on Wednesday 27th March