Customer Experience Design in the Age of the Customer

Speaker: Traci Terterian, Vice President Customer Experience (Digital), Nextiva

Bio: Traci is Nextiva’s Vice President of Customer Experience, where her role is to lead the creation of highly engaging and innovative customer experiences intended to Delight Nextiva customers. She serves as their customer-centric design and brand evangelist that works with teams across Nextiva to co-create innovative physical and digital experiences that drive Nextiva brand enthusiasm and amazing service.

Traci has over 20 years of experience in marketing, design thinking, design leadership, and user experience design within fortune 50 technology companies as well as small start-ups that transformed to become fortune 500 companies. She spent the past 10 years as a customer experience consultant at to some of the world’s biggest brands before coming to Nextiva and is a published author and speaker on experience design. She is a design mentor and passionate servant leader that understands how to curate great ideas from a team of designers and technologists.

Traci has worked for advertising agencies, international software development companies, technology giants, and start-ups and has provided experience design consulting to leaders in the entertainment, hospitality, transportation, communications, healthcare, automotive, manufacturing, public sector, finance, retail and consumer packaged goods industries.

Sponsor(s): GoDaddy (venue)

Raffle items: TBD

Food: TBD

What do I bring?
Just you and anyone else hungry to learn about customer experience design.

Where do I park?
The GoDaddy Tempe location is located on Warner and the 101. If you enter from Warner Rd. you are welcome to park anywhere in the parking lot and then enter the front of the building.

Will there be a raffle?
Of course. You'll get tickets at the door.

What if I have more questions?
You can use the contact the organizer feature on Meetup, or start a discussion since others might have the same question.

Please share this out with everyone you think might be interested. I looking forward to seeing all of you there!

Thanks,

Steven Meyer