Customer success is becoming a growing trend, as more and more companies understand that building a product, and acquiring new customers is not enough.
The big challenge lies in keeping our customers.
In a recurring revenue business, successful customers are the key element to retention, renewal and growth.
But how this is done? And what does it have to do with product management?
In this event Ruti Melamed Shneorson (http://www.pmsphere.com/about), will give a sneak peek to customer success
- What is Customer Success? and why is this becoming a strategic element within successful companies?
- How a customer success approach can increase Retention, Renewal and Growth?
- What can product managers learn from trends in customer success?
- How can product and success team work together to build awesome products?
The event is targeted for product managers, entrepreneurs, customer success mangers, and anyone who considers building a success team.
9:00 - 9:30 – Gathering & Networking
9:30 - 10:45 – Customer Success - the missing link for successful products
10:45 - 11:00 – Q&A
** The talk will be delivered in Hebrew
About Ruti Melamed Shneorson (http://www.pmsphere.com/about)
Over the last 20 years, Ruti has been assisting dozens of companies and startups, in building awesome products that deliver value to both customers and business stakeholders.
Ruti is a partner at PMsphere and a leading lecturer at the customer success course: Creating Value with Customer Success (http://www.pmsphere.com/courses-and-workshops/customer-success-course).
About PMsphere (http://www.pmsphere.com/)
PMsphere is revolutionizing the way companies build and lead their products.
Our innovative approach to Product Management and Customer Success enables to bring high value to customers and business growth.