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Weather Cancellations and Confirmations Policy

[LAST UPDATED 28 MARCH 2019]

CANCELLATION AND REFUND POLICY
and Karma Card Terms and Conditions

SUMMARY OF MAIN POINTS


  • Refunds issued if you email us at bookings@perthyoga.org, more than 14 days before the event starts;
  • Credit issued if you email us at bookings@perthyoga.org, more than 7 days before the event starts;
  • Notice from you is via your account dashboard on our Website or by sending an email to bookings@perthyoga.org;
  • Notice from us is by emailing you if you booked via our Website, Eventbrite or Class Pass and by cancelling the events on the calendars featured on those pages;
  • Karma Card 5 and 10 multi-use passes, are non-refundable and non-transferable, but you can buy one as a gift and have someone else's name written on it when you have it issued. They are valid for the number of classes allowed by the card or 12 months from the date of first use, whichever is earlier;
  • Karma Card 6 and 12 month, unlimited memberships are non-refundable and non-transferable, but you can buy one as a gift and have the issuer write someone else's name on it for you. Depending on the membership type, they are valid for 6 or 12 months from the date of first use written on the card;
  • If you have booked, but not yet paid for your spot, please provide us with the same 14 day cancellation notice period, as a general courtesy.
  • We do not guarantee that that we will have time to post Cancellation Notices via Instagram, Facebook, or any other platform we may subscribe to.




INTRODUCTION
As an events organiser that operates weekly Yoga classes at the South Perth Foreshore, as well as various other outdoor Wellness Activities and locations, we have developed the following policy and procedures to confirm and cancel the events we put on, from week to week when necessary due to the weather. This policy becomes important to understand as we enter the less predictable winter months in Perth.

Please note that all attendees of our Events are encouraged to RSVP or book their spot and subscribe to the announcements specific to each event by using our new Website or by subscribing to announcements via your Meetup account. Failure to do so may mean you miss an important cancellation announcements and our staff are not always available to respond to direct SMS and phone call queries in time for the event you may be contacting us about to confirm. All updates to our Class Time Table are predominantly reflected here on Meetup and here on our Website.

In short, if no announcement is made to say that an event is cancelled within 12 hours of it starting then the event is automatically confirmed.

Please note that if one of our teachers choses to run a Wednesday 5.30pm class during the cooler months between 1st June and 30th September ('Winter'), the class duration will be reduced to 60 minutes, to cater for the cooler evenings. The class will be announced when initiated by the teacher and confirmed in accordance with this policy.

If the teacher of the Sunday 9.30am class chooses to run the Sunday 8am class during Winter, the class will be announced when initiated by the teacher and confirmed in accordance with this policy.


CANCELLATIONS BY US
If weather looks like it is likely to significantly disrupt an event, in a way that either unfavorably diminishes the experience significantly, or causes safety concerns to those partaking, then we will announce the cancellation of that event no later than 12 hours prior to the start of the event. For example, if the 8am Sunday morning class will be cancelled, this will be announced (as outlined in our Compulsory Announcement section below) by 8pm, the evening of the Saturday before. Similarly, if a Yoga Trekking Activity is due to start at 8.15am on a Saturday and the event is cancelled and rescheduled, this will be announced by 8.15pm on the day before, being the Friday. Once an event is Cancelled, it will not be reinstated or confirmed for that occurrence, so we aim to only cancel at the last possible minute when we are sure that it is absolutely necessary. If you require more notice or certainty then you should deem the event to be cancelled to avoid your own disappointment otherwise.


CONFIRMATIONS FROM US
If an event of Activity is not cancelled and no announcement is made to say it has been cancelled or rescheduled by 12 hours prior to the start of the event, then the Event or Activity is automatically confirmed. In these instances the Organiser and/or Co-Organiser, (as the case may be) will attend the venue of that Event at the specified start time, regardless of whether circumstances and conditions change in the interim. This ensures that nobody will turn up and remain uninformed, should the event be confirmed and yet still cannot proceed for whatever unseen reason.


NOTIFICATIONS BY US AND YOU - Waiver and Sign Up
From April 1st 2019, all attendees must sign up at www.perthyoga.org or via the registration form here if you are paying as a walk-in. This is so we can streamline bookings and manage cancellation communications by us and you to best utilise event spots. Please ensure you have registered so we can make contact with you directly about events via the information you provide.


THE COMMITMENT FROM US - Compulsory Announcements
We will notify all attendees that have booked via our website www.perthyoga.org directly by email, in the rare instance that an event is cancelled. This will occur no later than 12 hours prior to the start of an event.

We will also cancel the event on Meetup and will create a discussion on the Meetup Group Homepage www.meetup.com/perthyoga, so that anybody who has not yet booked and plans to attend, will also see this message in their email or Meetup inbox. Please make sure your Meetup User Notification Preferences are configured to receive our event announcements if you are booking via Meetup.

We will soon be making only a few spots available via Eventbrite and other platforms however, in the case that you have a ticket from Eventbrite or Class Pass, we will also ensure that you receive a cancellation notice from us to the email supplied when you purchased or booked online through those corresponding websites.


THE COMMITMENT FROM YOU - Notice & Refunds
We can work with you and will refund your money in full if you inform us of a cancellation more than 14 days prior to the start of an event you have booked for. We ask that you honor this length of notice when you book an unpaid spot through Meetup, so we can make it available for someone else if you can't make it. If you something unavoidable comes up and you inform us more than 7 days before the event that you are unable to attend, we will still issue you a credit to redeem for the same value as the ticket you have purchased, as long as this ticket is not redeemed. You must notify us by emailing bookings@perthyoga.org.
Credits are valid for 6 months from the date of issue.


NON-COMPULSORY ANNOUNCEMENTS BY US - Other Platforms
After discharging our commitment to you to announce cancellations in the method described above, every effort will be made to publish the same announcement on the following additional social media pages and via our database, however, these are additional, voluntary announcements, posted at the Organiser's or Co-Organiser's discretion, under this Policy, should they have time, which is not always the case:

- www.facebook.com/perthyoga
- www.instagram.com/perthyoga
- via sms or any other communication method

Please note, we may not find time to announce the cancellation on all the platforms that we host or contact each participant individually. This policy commits us to announcing cancellations primarily via our Website and Meetup Group, so please start using those if you are not already doing so.


IF YOU ARE UNSURE WHETHER AN EVENT IS GOING AHEAD, PLEASE CHECK CALENDAR AND DISCUSSION BOARD or simply, our Website.



REFUNDS
If you have purchased a ticket to reserve your spot at one of our events through our Website or any of the platforms that we may use (such as Eventbrite, Meetup, Class Pass), and that event is cancelled or rescheduled, you are entitled to a refund or to use that prepayment towards your next payment you make with us. To request an alternative booking date to use your credit, or to request a full refund in the instance that an event or activity is cancelled, please email us, and take the appropriate actions via the platform you booked through, within 5 days of the Activity being cancelled. Please note, that we will approve all valid refund requests within 3 working days, however you should be aware of the Terms and Conditions of each platform that you pay us via, as the time that it takes for each of them to release your refund to you varies. Should you wish to reschedule your attendance to a spot on a future event, to the same value of your purchase, then please email your request to us and we can reserve you a spot at an event on another day that suits you.

If you can't attend an event that you have paid for because of your own circumstances, we will still refund you in full, upon receipt of notice from you by email or by updating your booking online with us, more than 14 days before the start of the event. If you email us more than 7 days before the start of the event, we will cancel your reservation and transfer it to another date of your choosing, to redeem.

Table of Contents

Page title Most recent update Last edited by
Our Mission and Values April 19, 2019 6:49 PM Will
NOTICE FOR PARENTS AND MINORS April 16, 2019 11:49 PM Will
Pricing (from 1st April 2019) April 4, 2019 10:34 AM Will
FIRST CONTACT - FAQS April 19, 2019 10:23 PM Will
Weather Cancellations and Confirmations Policy March 30, 2019 2:07 AM Will
Terms of Use March 30, 2019 1:39 AM Will
Privacy Policy March 30, 2019 1:40 AM Will
Yoga Activity Disclaimer and Consent March 24, 2019 1:57 PM Will
About Perth Yoga for Everybody May 27, 2019 12:38 PM Will

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