Betrayed by Design: Why People Build Difficult User Experiences

The term “User Experience” is commonly understood in our field to be digital. However, I maintain the term encompasses a much wider range; for example, books, benches, or beers all provide a good or bad user experience.

In researching hostile design, I’ve discovered designs against human behavior occur via content misdirection, digital, and real-world experiences.

In this talk, we’ll discuss these three types of hostile experiences by exploring the similarities, strategies, and the ethical implications of designs against human behavior. Designing for conflict generates conflict – how can we try to resolve these increasingly popular unethical techniques?

Speaker Bio

Lindsay Grow is an award-winning Product & Design leader. Currently, she works as Lead Information Architect at Comcast, designing the future of entertainment for cross platform video applications.

Additionally, Lindsay worked as a design consultant in Philadelphia, where she helped to create human-centered enterprise business systems through research. Before creating products, Lindsay had a successful career in documentary film and video production.

Schedule

• 6:30 - 7:00pm Networking
• 7:00 - 7:10pm Announcements & Speaker Introduction
• 7:10 - 8:00pm Presentation
• 8:00 - 8:30 Q&A, Networking

Thanks to our sponsors Eastern Standard (event sponsor & host) as well as Think Company (our year-long sponsor)!