A practical guide to customer feedback

This will be an online event, due to snap lockdown in Melbourne.

We love getting customer feedback - and there are times we don't love
getting customer feedback!

Our speaker, Dipa Rao, will share her experiences of dealing with both
solicited AND unsolicited customer feedback on Thursday, July 22nd.

Dipa will discuss:

• setting the right expectations for getting feedback
• how to manage responses
• how to prepare for managing everything that comes your way including hippos & distressed customers!

Dipa Rao is a Product Experience Manager at Australia Post. She has worked as an Agile Coach and consultant at Elabor8 with clients such as Coles, UniSuper, Seek & the Alcohol & Drug Foundation.
https://www.linkedin.com/in/diparao/
https://twitter.com/dipanjali

Our sponsor:
Thank you to A Cloud Guru for being an amazing Zoom sponsor! ACG is teaching the world to cloud - and currently hiring! https://acloudguru.com/careers

Our supporter (we are very much striving to get together in person as soon as we can and Yellowfin want to be right there with us!):
Yellowfin is a global analytics and business intelligence (ABI) software vendor with a suite of world-class products powered by automation. Yellowfin is recognized as an innovator by the world's leading analyst firms. More than 29,000 organizations and over 3 million end-users across 75 countries use Yellowfin every day. https://www.yellowfinbi.com/