The experience is the product! A Customer Journey Map Workshop

WE'RE TAKING PRODUCTTANK PHILADELPHIA ON THE ROAD! JUST A SHORT DISTANCE FROM KING OF PRUSSIA AND THE MAINLINE, THIS MEETUP IS A GREAT OPPORTUNITY TO CONNECT WITH THE PHILADELPHIA AREA'S BRIGHTEST PRODUCT MINDS.

Workshop Details:
You can’t improve what you don’t measure…but how do you measure the entire experience that your customers have with your company? Why, with a Customer Journey Map of course! This is a powerful method for you to visualize your customers’ entire experience with your product or service. The beauty of this tool is that it can not only uncover the most pressing frustrations of your users, it can also map out all the touchpoints your customers have with your brand to help you identify areas that are ripe for innovation.

It's easy to get caught up in the day-to-day details of building something. It's much harder to make sure you're always building the “right" something. Join us as we dive into the world of Customer Journey Mapping with a short intro and a hands-on workshop that will be as fun as it is educational!

Agenda:
6:00 pm - Food, refreshments and networking
6:30 pm - Customer Journey Map Workshop
7:45 pm - Wind down, networking
8:00 pm - Conclude

About Pete Fleming:
Pete is an experienced product design leader who turns insights about people into innovation for organizations. He has a wide range of experience, from building kick-ass design teams to nurturing a culture of innovation and evangelizing the role of design in business. Pete is also a non-profit board member, startup advisor, and lover of bikes & cheese.

Sponsor:
Chariot Solutions is one of the finest software design and development consultancies in the Greater Philadelphia region. They specialize in modern web application development, system integration, and mobile application development using the most innovative tools, languages and platforms available. Chariot consultants are some of the strongest software designers and architects in the country, with deep technical expertise, industry knowledge and a genuine passion for making great software!