We'll have two 20-minute talks, each followed by 10 minutes of Q&A. We'll have plenty of time at the start and end of the meetup for tasty beverages and networking.
Impacting Product Development with Net Promoter Score & Customer Data
Camila Morrison, Product Manager
As a product manager, you may have different types of feedback and data from product users/customers. Some of that could be Net Promoter Score (NPS) results, e-commerce data, community media verbatims, or other survey information. Learn what’s going on with NPS and other customer data to look at it from a product use perspective. Then see how to translate that into making changes to your product to better connect with customers, improve your value proposition, and make more revenue.
Camila Morrison is a product manager in tech who has worked across a variety of areas in product management from concept/market/UX roles to managing a team in the development arena. Also in her experience, is running a Net Promoter System to drive improvements across the customer product lifecycle. She was in marketing management for companies that included utility control center software. Her background includes leading marketing research projects for tech, utility, transportation, ad/media, healthcare, retail, tourism, and non-profit industries.
The Product Manager Career Lifecycle
Mike Kruse, Product Manager
After spending many years as a product manager in both large and small organizations, Mike would like to share the application of a tool we use in our day job to our career.
Mike began in software development and fell into the product manager role – initially informally and then formally. He has worked in a number of B2B and B2C markets including graphics processors, networking systems, digital media, educational software and currently fintech. One item on his bucket list is to master all 37 activities on the Pragmatic framework or to visit all 50 states in the US.
Mike is also one of the ProductCamp Portland co-founders, an annual product management un-conference that began in 2012. It provides him with the opportunity to create a new product every year and in doing so, apply a wide range of product management skills that he rarely gets to exercise.