What we're about

Individuals interested in improving the customer experience via networking and sharing best practices.

Upcoming events (1)

Hidden Obstacles to Outstanding Customer Care: Book Talk by Expert Jeff Toister

Join the SOCAP Washington, DC Chapter for a workshop and book talk by customer service expert Jeff Toister. We will start with networking and lunch. Then, you'll be greeted by customer care leaders from the Washington Post (event hosts). Jeff's workshop will answer this important question: "What’s the secret to providing outstanding customer care?" It seems like customer care should be obvious. But research shows that even the best customer care professionals face hidden or even counterintuitive obstacles that make it difficult to serve customers at the highest level. In his engaging presentation, Jeff Toister will share obstacles that prevent great service and ways to push those obstacles aside to enable great service. You'll learn through a blend of fun experiential activities, real-life stories, and cutting-edge research. Why You Should Attend: **You will receive a signed copy of Jeff's newest book. "Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service"; **Jeff's analysis of hidden obstacles to outstanding customer care will enable you to fix problems in your organization; and **Jeff provides tools that will help you overcome each obstacle. About the speaker: Jeff Toister Jeff Toister is the author of three customer service books, including "Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service." More than 140,000 people on six continents have taken one of his training programs on LinkedIn Learning (a.k.a. Lynda.com). Jeff is a member of ICMI's Top 50 Contact Center Thought Leaders on Twitter and a Global Gurus Top 30 worldwide customer service professional. In 2017, Feedspot named his Inside Customer Service blog one of the top 50 customer service blogs on the planet. Jeff is passionate about training and is a Certified Professional in Learning and Performance. Cost: $40

Photos (3)